1. WHO WE ARE

R!CE is a trading name of RICE RECOVERY LTD, a company registered in England and Wales (company number 17210948). Registered office: 22a Wharton Street, London, England, WC1X 9PT. We are not VAT registered, so no VAT is charged on our prices. Email: george.thornton@ricerecovery.co.uk.

These terms apply when you buy or reserve products from ricerecovery.co.uk. They don’t apply to Recovery Zone bookings for events, which have their own terms.

2. WAVES, RESERVATIONS AND DEPOSITS

We release products in limited batches called waves. Wave 001 products are made in fixed numbers and some are still in development. Final specifications are published before we take your balance payment.

Reserving. You can reserve a product by paying the deposit shown on its page. Your deposit holds your unit at the founding price and comes off the final price.

Balance. When your product is ready to ship we’ll email you the final specification, estimated delivery date and a link to pay the balance. The contract to buy the product is formed when you pay the balance.

Deposits are refundable. You can cancel a reservation and get your deposit back in full at any time before you pay the balance. If we cancel a wave, can’t make your product, or change the specification in a way you don’t accept, we refund your deposit in full.

3. BUYING IT NOW

Where a product shows "Buy it now", you can pay the full founding price up front instead of a deposit. The same delivery, cancellation and refund rules apply.

4. PRICES AND FOUNDING PRICES

All prices are in pounds sterling. Founding prices apply to Wave 001 only. The "after Wave 001" price is the price we intend to charge once the wave closes. We may correct obvious pricing mistakes before accepting your order, and if we do we’ll tell you and you can cancel for a full refund.

5. THE FREE BOTTLE

Every order includes a free R!CE bottle while stocks last. It’s a gift, has no cash value and can’t be swapped for anything else.

6. 2% GIVE BACK

2% of the product price of every order (not including delivery) goes to a UK grassroots sports charity. We choose a new charity each wave and publish the charity and the donation receipt when the wave closes.

7. DELIVERY

We deliver to UK addresses only. Delivery dates for Wave 001 aren’t fixed yet. We’ll give you an estimated delivery date before we take your balance payment. If we don’t deliver within 30 days of the date we agree with you, you can cancel and get a full refund.

Plunges and chillers are big and heavy. Please make sure someone can receive them and that there’s safe access to where they’re going.

8. YOUR RIGHT TO CANCEL (14 DAYS)

You can cancel your order for any reason within 14 days of the day you receive your product. Tell us by emailing george.thornton@ricerecovery.co.uk with your name, order details and that you want to cancel.

Send the product back within 14 days of telling us, unused and in its original packaging. You pay the cost of returning it. We refund what you paid, including standard delivery, within 14 days of getting the product back (or proof you’ve sent it).

If the product has been used or handled more than you’d need to check it (as you would in a shop), we can reduce your refund to cover the loss in value.

9. FAULTY KIT

Your statutory rights aren’t affected by anything in these terms. If a product is faulty, not as described or not fit for purpose, you’re entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Tell us as soon as you spot a problem and we’ll sort it. Warranty details for each product are published before we take your balance payment.

10. USING THE KIT SAFELY

Cold water immersion, heat and compression aren’t for everyone. Read the instructions that come with your product before you use it. If you are pregnant, have a heart condition, high or low blood pressure, circulation problems, diabetes or any other medical condition, or you’re unsure, speak to a doctor first. Never use a plunge alone, after alcohol, or for longer than the guidance says. Our products are for general recovery and aren’t medical devices.

11. OUR LIABILITY

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don’t limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law. We aren’t responsible for business losses, or for losses caused by using a product against its instructions.

12. COMPLAINTS AND THE LAW

Something not right? Email george.thornton@ricerecovery.co.uk and we’ll reply within 5 working days. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

1. WHO LOOKS AFTER YOUR DATA

RICE RECOVERY LTD (company number 17210948, registered office 22a Wharton Street, London, England, WC1X 9PT) is the controller of your personal data. Questions or requests: george.thornton@ricerecovery.co.uk.

2. WHAT WE COLLECT

• Honours Board, waitlists and "join the club": your name, email and (for the game) your reaction time.
• Booking and collab forms: your name, email, event or club details, date and whatever you write in the message.
• Orders and reservations: your name, email, delivery address, phone number and order details. Card payments are handled by Stripe. We never see or store your full card details.
• "Buy it now" by email: whatever you put in the email.

3. WHY WE USE IT

• To take and deliver your order, and deal with returns and refunds (to perform our contract with you).
• To reply to bookings and collab enquiries (our legitimate interest in running the business).
• To put your name and time on the Honours Board, and to send you R!CE news, drops and events when you’ve signed up for that (your consent). Every email has an unsubscribe option, or just tell us.
• To keep records we’re legally required to keep, like sales records for tax.

4. HONOURS BOARD

If you save a time, your name and time may be shown on the Honours Board on the site and at events. Want it taken down? Email us.

5. WHO WE SHARE IT WITH

• Stripe: to take payments.
• FormSubmit: to send form entries to our inbox.
• Netlify: our website host.
• Couriers: your name, address and phone number, to deliver your order.
• Our email provider: to store our emails.

Some of these providers may process data outside the UK. Where they do, they use approved safeguards such as standard contractual clauses. We never sell your data.

6. HOW LONG WE KEEP IT

• Order records: 6 years, for tax and accounting.
• Marketing and waitlist emails: until you unsubscribe.
• Enquiries that go nowhere: up to 2 years.

7. YOUR RIGHTS

You can ask us to see, correct or delete your data, to stop using it, or to send it to you in a portable format. You can withdraw consent to marketing at any time. Email george.thornton@ricerecovery.co.uk and we’ll respond within one month.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

8. COOKIES

We don’t use advertising or tracking cookies. The site saves what’s in your Tub on your own device so it’s still there when you come back. Clearing your browser data removes it.