1. WHO WE ARE

R!CE is a trading name of RICE RECOVERY LTD, a company registered in England and Wales (company number 17210948). Registered office: 22a Wharton Street, London, England, WC1X 9PT. We are not VAT registered, so no VAT is charged on our prices. Email: george.thornton@ricerecovery.co.uk.

These terms apply when you buy products from ricerecovery.co.uk. They don’t apply to Recovery Zone bookings for events, which have their own terms.

2. WAVES AND PRE-ORDERS

We release products in limited batches called waves. Wave 001 products are made in fixed numbers. Wave 001 is sold as a pre-order: you pay the full price when you order, and we ship when the wave lands.

When the contract is formed. The contract to buy the product is formed when your payment goes through and we send your order confirmation.

Size changes. You can change your size, or ask for a widening strip, by emailing us any time before we ship.

If something changes. If we can't make your product, cancel a wave, or change the specification in a way you don't accept, we refund you in full.

Changed your mind before it ships? Email us any time before we ship and we'll refund you in full.

Deposits. We no longer take deposits. If you paid a deposit before 21 October 2026, it's still honoured on the terms you agreed when you paid it.

3. PRICE TIERS

Wave 001 compression boots are sold in price tiers. Each tier has a fixed number of pairs, shared across all colours: Early Bird 50 pairs at 300 GBP, Tier 1 50 pairs at 350 GBP, Tier 2 50 pairs at 400 GBP, then Final at 450 GBP for the rest of the wave. When a tier sells out, the next one opens. Tier prices only go up during the wave. Each colour also has its own limited stock, and a colour can sell out in any tier.

Early access. R!CE Club members may get access to a tier before the public. Early access is free.

Custom. Custom pairs (a different colour on each leg) are 499 GBP, limited to 60 sets, and are not part of the tiers.

4. PRICES

All prices are in pounds sterling. The price you pay is the price shown at checkout. We may correct obvious pricing mistakes before accepting your order, and if we do we'll tell you and you can cancel for a full refund.

5. FREE EXTRAS

Every pair comes with a matching bag and a free R!CE bottle. Early Bird orders also include an Early Bird tote while stocks last. Free extras are gifts, have no cash value and can't be swapped for anything else.

6. 2% GIVE BACK

2% of the product price of every order (not including delivery) goes to a UK grassroots sports charity. We choose a new charity each wave and publish the charity and the donation receipt when the wave closes.

7. DELIVERY

We deliver to UK addresses only. Wave 001 compression boots are expected to ship in January 2027. This is the delivery date we agree with you when you order. When your pair ships, it goes free by Royal Mail Tracked 24 (aims for next working day delivery), with a tracking link by email. If the date changes, we'll email you straight away with the new date and you can cancel for a full refund. If we don't deliver within 30 days of the agreed date, you can cancel and get a full refund.

8. YOUR RIGHT TO CANCEL (28 DAYS)

You can cancel your order for any reason within 28 days of the day you receive your product. Tell us by emailing george.thornton@ricerecovery.co.uk with your name, order details and that you want to cancel.

Send the product back within 14 days of telling us, unused and in its original packaging. You pay the cost of returning it. We refund what you paid, including standard delivery, within 14 days of getting the product back (or proof you’ve sent it).

If the product has been used or handled more than you’d need to check it (as you would in a shop), we can reduce your refund to cover the loss in value.

9. FAULTY KIT

Your statutory rights aren’t affected by anything in these terms. If a product is faulty, not as described or not fit for purpose, you’re entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Tell us as soon as you spot a problem and we’ll sort it. Warranty details for each product are published before we ship.

10. USING THE KIT SAFELY

Cold water immersion, heat and compression aren’t for everyone. Read the instructions that come with your product before you use it. If you are pregnant, have a heart condition, high or low blood pressure, circulation problems, diabetes or any other medical condition, or you’re unsure, speak to a doctor first. Never use a plunge alone, after alcohol, or for longer than the guidance says. Our products are for general recovery and aren’t medical devices.

11. OUR LIABILITY

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don’t limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law. We aren’t responsible for business losses, or for losses caused by using a product against its instructions.

12. COMPLAINTS AND THE LAW

Something not right? Email george.thornton@ricerecovery.co.uk and we’ll reply within 5 working days. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

13. WIN A FREE PAIR: PRIZE DRAW TERMS

Promoter. RICE RECOVERY LTD (company number 17210948), 22a Wharton Street, London, WC1X 9PT.

How to enter. Buy a pair of Wave 001 boots on ricerecovery.co.uk before the closing date and you're entered automatically, using the email you check out with. You pay the normal price: nothing is added to enter. One entry per person, however many pairs you buy. Cancelled or refunded orders (other than the prize refund) don't count.

Northern Ireland. If you live in Northern Ireland you can enter without buying: email george.thornton@ricerecovery.co.uk with the subject "Free pair draw", your full name and postcode before the closing date. One entry per person.

Who can enter. UK residents aged 18 or over, except R!CE staff, their families and anyone involved in running the draw.

Closing date. Entries close at 11:59pm UK time on 29 November 2026.

The draw. One winner is picked at random from all valid entries on 30 November 2026, and may be drawn live on Instagram (@rice.recovery.club).

The prize. One pair of Wave 001 R!CE compression boots in the winner's choice of available colour and size, shipped in January 2027. No cash alternative. If the winner has already bought a pair, we'll refund that order in full instead, so their pair is free.

Winner. We'll email the winner within 7 days of the draw. If they don't reply within 14 days, we'll draw again. We'll publish the winner's first name and county on request, as the law requires.

Data. Entrants' details are used to run the draw and, as you signed up for, to send R!CE news. See our privacy policy.

1. WHO LOOKS AFTER YOUR DATA

RICE RECOVERY LTD (company number 17210948, registered office 22a Wharton Street, London, England, WC1X 9PT) is the controller of your personal data. Questions or requests: george.thornton@ricerecovery.co.uk.

2. WHAT WE COLLECT

• Honours Board, waitlists and "join the club": your name, email and (for the game) your reaction time.
• Booking and collab forms: your name, email, event or club details, date and whatever you write in the message.
• Orders: your name, email, delivery address, phone number and order details. Card payments are handled by Stripe. We never see or store your full card details.
• "Buy it now" by email: whatever you put in the email.

3. WHY WE USE IT

• To take and deliver your order, and deal with returns and refunds (to perform our contract with you).
• To reply to bookings and collab enquiries (our legitimate interest in running the business).
• To put your name and time on the Honours Board, and to send you R!CE news, drops and events when you’ve signed up for that (your consent). Every email has an unsubscribe option, or just tell us.
• To keep records we’re legally required to keep, like sales records for tax.

4. HONOURS BOARD

If you save a time, your name and time may be shown on the Honours Board on the site and at events. Want it taken down? Email us.

5. WHO WE SHARE IT WITH

• Stripe: to take payments.
• FormSubmit: to send form entries to our inbox.
• Klaviyo: to store our email list and send our emails, including order emails and, if you accept cookies, a reminder if you leave something in your tub.
• Square: to take payments and bookings at events.
• Meta: only if you accept cookies, to measure our ads (see Cookies).
• Google: only if you accept cookies, to measure how the site is used (Google Analytics, see Cookies).
• Netlify: our website host.
• Couriers: your name, address and phone number, to deliver your order.
• Our email provider: to store our emails.

Some of these providers may process data outside the UK. Where they do, they use approved safeguards such as standard contractual clauses. We never sell your data.

6. HOW LONG WE KEEP IT

• Order records: 6 years, for tax and accounting.
• Marketing and waitlist emails: until you unsubscribe.
• Enquiries that go nowhere: up to 2 years.

7. YOUR RIGHTS

You can ask us to see, correct or delete your data, to stop using it, or to send it to you in a portable format. You can withdraw consent to marketing at any time. Email george.thornton@ricerecovery.co.uk and we’ll respond within one month.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

8. COOKIES

The site saves what’s in your Tub, and your cookie choice, on your own device so they’re still there when you come back. With your permission only, we also use:

• Meta Pixel (Meta): to measure which ads bring people to the site and to show R!CE ads to people likely to be interested. When it’s on, details you type into our forms (such as your email) may also be shared with Meta in scrambled (hashed) form so ads can be matched to the right people.
• Google Analytics (Google): to count visits and see which pages and products people look at, so we can make the site better.
• Klaviyo on-site tracking (Klaviyo): to recognise you if you’re on our email list, so we can send you a reminder if you leave something in your tub, and to see which emails bring people back.

None of these load unless you tap ACCEPT on the cookie banner. You can change your mind at any time with the COOKIE SETTINGS link at the bottom of the site. Clearing your browser data removes all of this.